Terms of Use

Last updated: October 1, 2026

These terms govern your use of the Rafeeq service (website and app) to buy and top up travel eSIMs. By using the service or completing any purchase you agree to these terms.

The service

We provide data eSIMs for various countries and regions, with plans of set data and duration as shown at the time of purchase. eSIMs are for data only and don’t include calls or SMS unless the plan description says otherwise.

Phone compatibility

• You’re responsible for making sure your phone supports eSIM and isn’t locked to a single carrier before you buy.
• We show guidance for checking this, but we’re not responsible if the eSIM doesn’t work on a phone that doesn’t support it.

Account

• Buying requires signing in with Google, Facebook, Apple, or your email and a password, and every order is linked to your account. Your email is your account identity; the WhatsApp number is optional.
• You’re responsible for keeping access to your account and email secure.

Prices and payment

• Prices are shown in Egyptian pounds and may change from time to time; the price shown when you complete the order applies.
• Payment is made through the EasyKash gateway, and the eSIM is only prepared after the gateway confirms payment.
• Discount codes are subject to their own terms (duration, number of uses, eligible plans), and we may stop them at any time.

Delivery and activation

• You’ll receive the eSIM install details by email (and WhatsApp if you added your number), and they also appear on the page "My eSIMs".
• An eSIM can be installed only once; deleting it from the phone after installing may prevent reusing it.
• The plan period starts according to the network provider’s policy, usually at the first connection in the destination country.
• Speed and coverage are set by the local network operator in the destination country and may vary by location.

Top-ups

Some plans can be topped up with extra plans from the page "My eSIMs" as long as the eSIM is valid and supports top-ups. New data and days are added to the same eSIM after payment is confirmed.

Refunds

• You can cancel any data plan that hasn’t been installed or used within 30 days of purchase, and the full amount is refunded to your Rafeeq wallet. Plans with a number and calls are non-refundable after purchase. An eSIM can’t be refunded after it’s installed on a phone or used.
• If we can’t deliver the eSIM after a successful payment, or a technical fault on our side prevents using it, we’ll reissue the eSIM or refund the amount.
• For help or a refund, contact us on WhatsApp with your order number.

Acceptable use

Using the service for any unlawful activity, or trying to game the payment or discount system or access other users’ data, is prohibited. We may suspend any account that does so.

Limitation of liability

We do our best to provide the service without interruption, but we’re not responsible for outages or restrictions imposed by network operators or government authorities in destination countries, and our liability is in all cases limited to the amount paid for the order.

Privacy

We handle your data according to our Privacy Policy.

Changes and governing law

We may update these terms from time to time; the version published on this page applies. These terms are governed by the laws of the Arab Republic of Egypt.

Contact us

For any question, contact us on WhatsApp from the app or website, or by email: support@getrafeeq.app